At Mwanza TechHub (cobrascompany.co.tz), we want you to be completely satisfied with your purchase. We offer a 14-day return window for eligible electronic products under the terms outlined below.

### 1. Return Period
You have 14 days from the date you received your item to request a return or exchange. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

### 2. Eligibility for Returns
To be eligible for a return, your item must be unused, unaltered, and in the same condition that you received it. It must also be in the original box and packaging with all accessories, manuals, and plastic wraps intact.

### 3. Non-Returnable Items
– Products that show signs of physical damage, scratches, or software modification.
– Items returned without their original packaging or missing accessories.

### 4. Shipping Costs for Returns
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

### 5. Refunds Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original credit/debit card or original method of payment within 5 to 10 business days